Samsung Family Hub Club - Terms and Conditions (T&Cs)


1. These T&Cs govern the Promotion. Instructions on how to enter and claim form part of these T&Cs. Participation in this Promotion is deemed acceptance of these T&Cs. This Promotion is not valid in conjunction with any other offer, unless otherwise stated by Samsung. Capitalised terms are defined in these T&Cs.
2. Eligible Claimants who:
  2.1 purchase a Participating Product in full from a Participating Retail Store during the Promotional Period;
  2.2 submit an Eligible Claim during the Redemption Period; and
  2.3 otherwise comply with these T&Cs,
  will receive the Gift.
Promotional Period (time in Sydney, NSW)
  Start time and date: 9:00 AM, Thursday, 2 August 2018
  End time and date: 11:59 PM, Monday, 31 December 2018
Redemption Period (time in Sydney, NSW)
  Start time and date: 9:00 AM, Thursday, 2 August 2018
  End time and date: 11:59 PM, Monday, 28 January 2019
Eligible Claimants
  Australian residents aged 18 years and over.
Participating Product
  Model name Model number RRP
1. SRF651BFH3 RF22NPEDBSG/SA $5,499
2. SRF671BFH2 RF56M9540SG/SA $5,999
3. SRF630BFH2 RF23M8580SG/SA $6,199
  The definition of a Participating Product does not include "C grade" or "seconds" products, second-hand, refurbished or demonstration products, and any costs, fees, expenses or liability of any description to pay any amount for installation, insurance, warranty or extended warranty, financing, delivery or any other cost which is, at the determination of the Promoter in its absolute discretion, additional or ancillary to the models listed in the table above.
Participating Retail Store
  Any Australian retailer authorised by the Promoter to participate in this Promotion, excluding: i) any online bidding and auction websites (including; and ii) any unauthorised retailers.
  1 x Woolworths Online Anyday Delivery Saver Pass - 12 Months (RRP $99).
Eligible Claim
1. To be eligible to claim a Gift, an Eligible Claimant must:
  1.1 purchase a Participating Product in full from a Participating Retail Store during the Promotional Period:
  1.2 during the Redemption Period, visit and follow the prompts to the Promotion's online claim form ("Online Claim Form"), and:
    1.2.1 input the claimant's details including full name, phone number and email address;
    1.2.2 provide:
      (a) the model number of; and
      (b) a copy of the original tax invoice for,
      the relevant Participating Product, and such other details as required by the Promoter;
    1.2.3 subject to the paragraph Serial numbers and copies of tax invoices, below, provide the serial number, and a photo of the serial number, of the relevant Participating Product; and
    1.2.4 submit the fully completed Online Claim Form during the Redemption Period,
    ("Eligible Claim" or "Eligible Claimant").
2. Following submission of an Online Claim Form, a claimant will receive a unique claim promo code, which will enable the Eligible Claimant to redeem the Gift on the Woolworths Online website (
3. Claims may only be made by the actual purchaser of the Participating Product. Claims or registrations by any other person will not be accepted.
Serial numbers and copies of tax invoices
1. If a claimant is unable to provide the serial number and serial number photo of a Participating Products at the time of submitting the Online Claim Form, the claimant must still submit the Online Claim Form during the Redemption Period and tick the relevant box to indicate they have not yet received their Participating Product. The claimant must then provide the Promoter with the serial number of their Participating Product within seven (7) days of receiving the Participating Product, so long as that serial number and serial number photo are both provided on or before 11:59 PM, Sunday, 28 April 2019.
2. If the claimant does not receive their Participating Product(s) by 11:59 PM, Sunday, 28 April 2019 (for reasons outside of their control) and cannot submit the serial number and serial number photo of the Participating Product by that time, the claimant should contact the Promoter using the contact details provided below, and the Promoter may permit the claim to proceed having regarding to all of the circumstances.
3. The Promoter will validate all serial numbers and photos of serial numbers of Participating Products and the tax invoices submitted by claimants and will inform a claimant who has provided an invalid serial number(s), and/or photo(s) of the serial number(s) and/or tax invoice by email. The claimant will have fourteen (14) days from the date of that email to provide a valid serial number(s), and/or photo(s) of the serial number(s) and/or tax invoice, as applicable.
4. The Promoter may invalidate any claims if a claimant has failed to provide a valid serial number(s), a photo of the serial number(s) and/or tax invoice within fourteen (14) days of notification of an invalid serial number(s), photo of the serial number(s) and/or tax invoice by the Promoter.
Maximum claims per claimant
1. To use the Gift, an Eligible Claimant must enter the promo code by Samsung at Woolworths Online checkout. The Gift is not refundable and cannot be cancelled. A minimum spend of $100 per order applies otherwise regular delivery fees will apply. The Delivery Saver Pass is not valid for express delivery or remote delivery orders. Check for available delivery areas, available delivery windows and order cut off dates. See for full terms and conditions applicable to shopping at Woolworths Online.
2. Eligible Claimants should allow thirty-five (35) days from the date their claim is deemed valid by the Promoter to receive the Gift promo code.
3. The Promoter may reclaim the Gift from any Eligible Claimant, if the purchased Participating Product is returned after the claim has been processed and fulfilled.
4. The Promotional Period may be extended in the Promoter's absolute discretion.
5. The Promoter reserves the right, at any time, to verify the validity of claims and claimants (including a claimant's identity, age and place of residence, tax invoice photos or serial numbers) and to disqualify any claimant who submits a claim that is not in accordance with these T&Cs or who tampers with the claim process. All decisions of the Promoter are final and no correspondence will be entered into.
6. Incomplete, indecipherable or illegible claims will be deemed invalid. Claimants are responsible for ensuring their correct personal information is provided and any updated details are notified to the Promoter.
7. The Gift is not transferable or exchangeable and is not redeemable for cash.
8. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law, to: (a) disqualify any claimant; or (b) modify, suspend, terminate or cancel the Promotion, as appropriate.
9. Subject to paragraph 10, except for liability which cannot be excluded as a matter of law, including the Australian Consumer Law ("ACL"), the Promoter excludes all liability (including negligence), for any personal injury or any loss or damage (including loss of opportunity), whether direct, indirect or consequential, arising in any way out of the Promotion, including any tax liability or any costs associated with accessing the Promotion website.
10. Nothing in these T&Cs is intended to exclude, restrict or modify any consumer rights under the ACL or any other legislation which may not be excluded, restricted or modified by agreement.
  The Promoter (or third parties on its behalf) may collect personal information to conduct the Promotion and disclose such information to third parties for this purpose, including agents, contractors, service providers and offer suppliers. Validity of an Eligible Claim is conditional on providing this information. Some of these entities may be located outside Australia, including in Singapore, Korea and the Philippines. Claimants acknowledge that by consenting to this disclosure, the Promoter is not obliged to take reasonable steps to ensure overseas recipients do not breach Australian privacy law. All claimants consent to their personal information being collected and stored for this purpose in accordance with the Promoter's privacy policy available at, which forms part of these T&Cs.
  Promoter's details
  Samsung Electronics Australia Pty Ltd (ACN 002 915 648)
  3 Murray Rose Avenue, Sydney Olympic Park NSW 2127, Australia
  Promotional Support:
  Phone: 1800 900 730